HEALth Hub
Health Hub aims to connect athletes and weekend warriors to a fitting physiotherapist that is right for their needs.
Timeline
4 weeks
Role
UX Designer
User Research
Tools
Sketch
InVision
Miro
Google Form
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Overview
I noticed that many of the weekend warriors and athletes I was around had sustained specific ailments as a result of their physical endeavours.
For instance, I spoke with rock climbers who had problems with their finger tendons, which is an uncommon ailment unless you are a rock climber. Finding highly qualified physical therapists who could deal with this was challenging.
challenge
Athletes and weekend warriors can use the Health Hub app to identify the best healthcare provider that suits their needs.
With so many options marketed online, Health Hub is here to help you choose the best healthcare providers.
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research
This stage allowed us to review the competitor landscape, define milestones, and research user needs and frustrations.
I surveyed athletes and weekend warriors.
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Here are some insights from the research:
82%
Participants believe having the right guidance is critical for healthy recovery
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78%
Participants had a history of serious injury, athletes are most likely to have experienced serious injuries
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93%
Values physiotherapist expertise the most
47%
Rely on personal recommendations
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User insights
Finding a physiotherapist with the appropriate experience is the users' top priority. The location comes in second. Price, accessibility, and internet reviews come in third.
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For these athletes and weekend warriors, finding a reliable referral for physiotherapy is essential for their recovery outcomes.
Personas
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User Journey
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Information Architecture
I performed a competitive analysis, reviewing similar applications like Open Care and Zocdoc to determine the viability of the app's features. I created a site map to understand how pages related to each other, determine key screens and insured we are covering all needs of the user as they move through our app.
design
I created high-fidelity wireframes for the usability test. Below are some samples.
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Reflection
Focus on the community
Understanding the demands of weekend warriors and extreme athletes, as well as their experiences, was crucial to the success of this initiative. Because their injuries are so particular, athletes were looking for a physiotherapist with more education and experience.
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It was critical to offer suggestions from members of the community together with a list of specialized physiotherapists.
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